While I personally bring each order to my local post office within 1-2 business days, sometimes things can go awry once the package is out of my hands. I encourage you to upgrade to Priority Mail to help get your package in time. If the tracking indicates "delivered" but you do not see your item, please reach out to neighbors and your local post office before contacting me. All orders have turned up eventually and therefore I do not offer refunds for "delivered" items. If your order cannot be tracked and the label is only "printed" it means that the local post office did not scan it before sending it to the larger distribution facility. It should arrive on time.

While I do all that I can on my end to make sure your order gets to you safely and on time, sometimes packages are delayed. If you are unable to track your package and still have not received it within 2 weeks of the shipment date (longer for international orders), please reach out and I will work with you to reach a solution.

No. I do accept conditional exchanges for damaged items. If your order is damaged in shipment from my location I am happy to send a replacement to you at no extra cost. Please get in touch to start the replacement process.